We pride ourselves on shipping high quality, carefully packaged products, direct from our production plant. Please check the accuracy of your order by viewing your order confirmation email and once again upon receipt.
Any errors or damaged items must be reported to us within 5 days of receipt of your order.
For heath and safety reasons, perishable products are not returnable or exchangeable. If a product is found to be defective or damaged during shipping, you will have the option to receive a replacement or a refund of the purchase price and shipping charges.
Morrilton Packing Co will provide a return shipping label for non-edible/non-perishable items that are in unused condition. Non-edible/non-perishable items must be returned to our facility within 15 days upon approval from customer service. When we receive the returned items, a full refund will be issued within 3-5 business days.
All online orders have 24 hours, from the time of the order placed, to make any changes necessary.
Any order sent to a recipient that is refused or is undeliverable, due to an incorrect physical address or business is closed, will not be eligible for a refund. Our carrier will attempt 3 business days to correct an undeliverable address.
If you have given us an incorrect address at the time of ordering, we will reship the order at your expense. If you do not want the order re-shipped, you will be charged for the full amount of the product shipped plus any additional shipping charges originally made.
If you feel that your shipment has not met this high standard, please contact our customer service department at (800)264-2475 between the hours of 7:30am-4:30pm CST Monday-Friday.